Return Policy
At Streamy, we strive to provide the best shopping experience for our customers. If for any reason you are not completely satisfied with your purchase, we offer a hassle-free return policy to ensure your satisfaction.
Eligibility for Returns:
- Items must be unused and in the same condition as received.
- Original packaging must be intact.
- Returns must be initiated within 20 days of purchase.
Non-Returnable Items:
- Personalized or customized items.
- Items marked as final sale.
Return Process:
- Contact our customer service team at [streamycanada@gmail.com] to initiate the return process.
- Provide your order number and reason for return.
- Our team will guide you through the return process and provide you with a return authorization if eligible.
- Pack the item securely, including any accessories, manuals, and documentation that came with the product.
- Ship the item back to us using a trackable shipping method. Customers are responsible for return shipping costs.
- Once the returned item is received and inspected, we will notify you of the approval or rejection of your refund.
- If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 7 days.
Exchanges:
If you wish to exchange an item for a different size, color, or product, please contact our customer service team to arrange for an exchange. Exchanges are subject to availability.
Damaged or Defective Items:
In the rare event that you receive a damaged or defective item, please contact us immediately. We will work with you to resolve the issue promptly, whether through a replacement, exchange, or refund.
Contact Us:
If you have any questions or concerns about our return policy, please don't hesitate to contact us at [streamycanada@gmail.com]. Our customer service team is available to assist you and ensure your satisfaction.