Return Policy

At Streamy, we strive to provide the best shopping experience for our customers. If for any reason you are not completely satisfied with your purchase, we offer a hassle-free return policy to ensure your satisfaction.

Eligibility for Returns:

  1. Items must be unused and in the same condition as received.
  2. Original packaging must be intact.
  3. Returns must be initiated within 20 days of purchase.

Non-Returnable Items:

  1. Personalized or customized items.
  2. Items marked as final sale.

Return Process:

  1. Contact our customer service team at [streamycanada@gmail.com] to initiate the return process.
  2. Provide your order number and reason for return.
  3. Our team will guide you through the return process and provide you with a return authorization if eligible.
  4. Pack the item securely, including any accessories, manuals, and documentation that came with the product.
  5. Ship the item back to us using a trackable shipping method. Customers are responsible for return shipping costs.
  6. Once the returned item is received and inspected, we will notify you of the approval or rejection of your refund.
  7. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 7 days.

Exchanges:

If you wish to exchange an item for a different size, color, or product, please contact our customer service team to arrange for an exchange. Exchanges are subject to availability.

Damaged or Defective Items:

In the rare event that you receive a damaged or defective item, please contact us immediately. We will work with you to resolve the issue promptly, whether through a replacement, exchange, or refund.

Contact Us:

If you have any questions or concerns about our return policy, please don't hesitate to contact us at [streamycanada@gmail.com]. Our customer service team is available to assist you and ensure your satisfaction.